THABISILE

Hi there...
I am Thabisile Mchunu, a Technical Support engineer, with experience in finance and online gambling/gaming industries. I have experience in SQL, APIs, Kibana, Grafana, log analysis, system monitoring and troubleshooting applications/sites based on PHP, Java, C++ and C# platforms.

Thabisile Mchunu

Education

University of South Africa | BSc Honours in Computing | May 2016

Rhodes University | BCom | Apr 2014

University of South Africa | BSc Applied Mathematics and Computer Science | May 2027

Experience

2023 - Present

Technical Support Engineer

Immense Goup AB

  • Investigating customer issues logged via Jira with the use of log files, testing to reproduce the issues, and going through the code to trace the process flow.
  • Creating reusable SQL and PHP scripts to update and fix data, deployable via the CI/CD pipeline.
  • Monitoring of systems with the use of Kibana and Grafana to identify incident trends and implement preventative actions to mitigate future occurrences.
  • Providing technical expertise and participating in the development process and improvement of the product through knowledge sharing sessions.
2022 - 2022

Technical Support Engineer

Thunes

  • Investigated application errors that were related to API configurations and Treasury systems and escalated critical issues to relevant parties until service restoration.
  • Monitored systems with the use of Kibana, Grafana, internally developed monitoring tools, and reacted to system alerts.
  • Investigated customer issues related to sending and receiving funds using log files and Linux queries.
2020 - 2022

IT Support Engineer

Derivco

  • Investigated and responded to customer queries on the banking platform that were related to deposits and withdrawals. This required the use of SQL, Kibana, and Azure Application Insights.
  • Queried the database to gather statistics and information with regards to deposit method success rates and issues with deposit and withdrawal methods integration.
  • Used Postman to investigate API/process flow related queries.
  • Created reusable SQL scripts to create new or update existing deposit and withdrawal method and timeout configurations.
  • Baselined databases across all environments, ensuring that configuration that is no longer in use is cleaned up.
  • Cloned, updated and tested banking environment for new casinos.
2018 - 2019

Support Analyst

G4S Deposita

  • Compiled client and executive reporting using SQL.
  • Trained new support employees and ensured they were equipped to deal with customer queries independently.
  • Responded to customer queries related to the systems and client onboarding by using SQL and internal systems to investigate.
2015 - 2018

Application Operations Specialist

Vodacom

  • Managed vendor relationships, and the relationships with the different product teams within the department.
  • I was responsible for implementing standard operating procedures, incident, and problem management.
  • Liaised with development teams to plan and coordinate new software release, bug fixes, and business and technical disaster recovery planning and testing.

PROJECTS

Contact

thabziee@gmail.com
+27 72 646 4994
Johannesburg, South Africa